We’re listening
Jackson Hospital
and NRC collaborate
to improve what
matters to patients
For more information, visit
or call
800-388-4264
.
As part
of Jackson Hospital’s contin-
ued effort to improve patient care and
satisfaction, the hospital has partnered
with National Research Corporation
(NRC) Picker to better understand the
patient experience. NRC Picker will
coordinate patient satisfaction surveys
upon discharge to give the hospital more
information about quality-of-care issues
as seen through the eyes of Jackson Hos-
pital’s patients.
After being discharged, patients will
receive a survey by mail that allows them
to review their experience at Jackson
Hospital. Participation in these surveys
is important because it helps Jackson
Hospital improve care in the future.
Jackson Hospital’s mission is to provide
superior healthcare n a safe, compas-
sionate environment while fulfilling our
charitable obligation as a not-for-profit
organization. In fulfilling that mission,
Jackson Hospital strives to create an
environment focused on the needs of the
patient and family. Jackson Hospital is
committed to working diligently with the
National Research team to measure and
improve the most important aspects of
the patient experience.
To ensure the best results, Jackson
Hospital partnered with the only global
research firm providing integrated deliv-
ery of patient experience research and
evidence-based best practices designed to
improve patient-centered care. The NRC
Picker survey instruments and improve-
ment tools are built on the foundation
of more than 7,000 interviews and
focus groups conducted by the
Picker Institute and Harvard
University. This groundbreaking
research identified what matters most
to patients and was the first to define
patient-centered care.
That research also yielded the eight
dimensions of patient-centered care:
• Respect for patient values, preferences
and needs
• Coordination and integration of care
• Information and education
• Physical comfort
• Emotional support
• Involvement of family and friends
• Transition and continuity
• Access to care
Jackson Hospital will focus measure-
ment and accountability around these
eight dimensions of patient-centered
care in an effort to directly improve
the quality of care and the patient
experience.
